Classic Black Blackout Blind For VELUX® Windows

Thank you for taking the time to share your feedback. We're truly sorry to hear that you experienced issues with your blind and are dissatisfied with the response from our team. We take all feedback very seriously and have reviewed the correspondence thoroughly. We would like to clarify that, as outlined in the terms and conditions accepted at the time of purchase, any amendments made to the product after delivery unfortunately void the warranty. In this case, it appears the product was altered before we were contacted about the issue, which prevented us from being able to troubleshoot or offer a solution directly. We’ve been supplying this blind for many years and have full confidence in its quality, design, and our trusted supplier. While no product is completely immune to occasional faults, we always welcome the opportunity to investigate and resolve any concerns. Regrettably, since the blind was dismantled by your installer prior to any communication with us, we were unable to assess the issue properly or provide assistance. We do appreciate your feedback and are always looking for ways to improve. Should you have any further questions or concerns, please don’t hesitate to reach out.