10 Year Guarantee

10 Year Guarantee

Every blind we sell attracts a 12 month warranty against manufacturing defects. You may also see certain products in our ranges that have longer warranties than this period, which will be stated in the product description.

We reserve the right to repair or replace the product and it may be necessary to return the goods to us for inspection prior to a replacement being dispatched.

If any product has been repaired, tampered with or fixed by a third party this voids the manufacturer's warranty.

This warranty is in addition to your statutory rights.

 

Here at Order Blinds we take great care in making the best products we can with top quality fabrics and components. We are confident in the quality of our blinds, so in addition to the standard 1 year manufacturer's warranty we are happy to offer another 9 year's cover on parts. This additional cover came into effect on 1st April 2023.

This extended cover is offered free of charge to all of our customers for all made to measure products marked with a 10 year guarantee symbol.

 

Most parts of your blind are covered under our 10 year guarantee. They are:

• Roller blind mechanics e.g. brackets or mechanism
• Any and all aluminium hardware parts of the blind e.g. cassettes, head rails
• Vertical blind head rails
• Venetian blind head rails and mechanisms
• Perfect fit frames and mechanisms
• Skylight blind mechanisms and aluminium hardware

 

The following parts are covered by an extended warranty of 5 years only.

• Lithium batteries
• Blind motors
• Remote controls

 

The following parts are not covered by the extended warranty and so hold a 1 year manufacturer's guarantee:

• Fabrics used to make the blind
• Venetian blind slats
• Alkaline batteries
• Single use batteries inside handsets or accessories

 

We do have a few sensible exclusions and conditions which are:

• Accidental damage
• Any and all damage other than wear and tear
• Alterations made to the products
• Misuse or mistreatment of the product
• Any environmental effects (excessive heat, water/moisture damage, mould)
• Normal fading of fabrics and dyes
• Failure to follow measurement or installation instructions
• Failure to follow maintenance guidelines
• Fitting the product in a non domestic environment

 

We hope you'll agree that we've made these guidelines as plain and simple as we can.
If you have a query or any problem with one of our products please don't hesitate to contact our friendly Customer Service team on 0115 969 9933.

 

Some important legal info:

This guarantee is exclusive and in lieu of all other obligations, liabilities or warranties and does not affect the consumer's statutory rights.

In no event will Order Blinds be liable or responsible for accidental or consequential damages to products or for any other direct or indirect loss, expense, cost or fee.