Terms and Conditions

Order Blinds is a trading name of Order Blinds Online Ltd.

 

 1. Product Specification:

1. Photography and descriptions: The products we sell are either photographed or digitally produced and are accurately displayed on the website, however, due to different light and colour settings between computer monitors we are unable to guarantee the image will display the same on every computer. Due to this we strongly advise that you request a free sample before placing your order to ensure that you are happy with the colour and also quality before ordering.
2. We reserve the right to change product specifications and the blind systems we use from time to time as we see fit.  
3. Textiles and dye batches: As fabrics and textiles in general are generally dyed, we cannot guarantee that a shade or colour will not vary over time as the product may come from a different dye batch. Whilst every attempt is made to represent the product accurately, any minor or immaterial variation between the sample, photograph or description shall not entitle you to reject a product.
4. Using the measuring guide: All the products we sell are made to measure according to your sizes provided. It is your responsibility to take accurate measurement, suitable for your requirements. We cannot accept returns or refund the money if you have given us incorrect measurements as we will not be able to resell the goods as they are made to measure.
5. All measurements are manufactured in centimetres only.
6. Product Tolerance: Whilst all our blinds are made to measure, due to the custom nature of these products we have a +/- 3mm tolerance on all exact size, fabric width and recess size orders. Whilst our highly skilled professionals are as accurate as possible, this 3mm tolerance is due to the machinery and blades used to cut fabrics, hardware and wooden slats to size. If the blind is within the correct size and tolerance, we are unable to replace the blind or accept a return on this item.
7. You as the consumer are responsible for determining if the product is suitable for your requirements. 

 

2. Payment and cancellation:

Payment can be made via bank transfer, debit, credit card or via Paypal. We do not store credit card details and use 3^rd party merchant providers to process payments. By purchasing blinds from Order Blinds you are entering a legally binding contract with us.

All of our made to measure products fall under the tailor made section of the Consumer Contract Regulations 2014 and as such are exempt from this legislation and the 14-day cancellation rights. If you need to cancel your order you should telephone us on 0800 1488229 as soon as possible. Providing the production process has not begun a cancellation will be possible. If production of your blinds has begun it will not be possible to cancel your order. Refunds can take up to 14 days to show on your statement once processed by Order Blinds.

 

3. Prices and Delivery:

All prices quoted are inclusive of VAT. An order is not considered an order or will be released for production until it has been paid for in full.

Discount codes should be used at the time of ordering via the 'Enter Promotion Code' box during checkout. The discount value cannot be added retrospectively or reimbursed after the order has been placed.

Delivery to certain areas that we can deliver to including Northern Ireland, Channel Islands and Southern Ireland may incur additional delivery fees which will be displayed to you prior to placing the order.

 

4. Acceptance of order.

We have the right to cancel your order if:

1. Goods are not available, for example if they are unbeknown to us discontinued in which case we may offer a substitute of the same type and quality. You will be notified of this substitution by e-mail or telephone before production is begun and will only begin production if you are happy to continue with the order. You will have an opportunity to cancel the order and receive a refund if the substitute goods are not acceptable.
2. It is logistically impossible for us to deliver the goods to the delivery address provided.
3. If an item on the website has been under priced through error, we will not be liable to supply that item to you at the stated price. We will inform you of the correct price before beginning production on the item to you so that you may decide whether you wish to go ahead with the purchase. If you decide to cancel the order, you will receive a refund.

 

If for any reason beyond our reasonable control, we are unable to supply a particular item we will contact you via telephone and or email as soon as possible. No discounts or compensation can be offered under these unforeseen circumstances.

 

5. Delivery:

We specify an estimated dispatch timescale on each product page. Please be aware that all date ranges are in working days from the order being placed (paid for in full). Bank holidays are not considered working days.

Unless otherwise notified, all products on your order will be dispatched together even if they show different lead times when your order is placed. We strive to deliver orders in as few shipments as possible in an effort to keep the carbon footprint of our service as low as we can and reduce the amount of time our customers need to be available to sign for their deliveries. Unfortunately this is sometimes impossible when products are dispatched from different locations. Should you wish for your order to be split into several deliveries in order to receive some of the goods earlier this can be arranged, but additional delivery charges will be applicable - please contact our team as soon as possible after placing your order to arrange this.

If there is a problem that would cause your product being dispatched outside of this timescale we will endeavour to notify you as soon as possible but shall not be liable for loss occasioned by delay in delivery.

If you are using a blind fitter, we do not recommend booking a fitter until the blinds have arrived and they have been inspected to ensure there are no defects and everything is present.

All Blinds are delivered by a reputable national carrier and will require a signature to confirm delivery. The carrier can then provide us with a signed copy proof of delivery and this will be accepted as confirmation of safe delivery.

Our carrier will only leave a parcel in a safe place or with a neighbour if you instruct them to do so. You can do this either via the delivery instructions box when checking out or by liaising directly with the courier by responding to a delivery email, text message or by going onto their website with the tracking information. If the parcel is delivered to your nominated neighbour or left in your designated safe place it is considered delivered successfully. If the product is subsequently stolen from your safe place or neighbour, we will not be liable for the stolen goods as they were left in the safe place under your instruction.

 

6. Returns and Replacements

All of our blinds are rigorously quality checked prior to dispatch but in the unlikely event that a product is made incorrectly, has a defect or arrives damaged you should contact us immediately either via email at info@orderblinds.co.uk  or you can telephone our customer service team on 0800 1488229. You have 14 days following receipt of your goods to report any damaged or defective goods due to manufacturing, or damage caused while being in the delivery process. In this event we will deal with your queries promptly and where necessary replace the affected component or blind/s without delay. We reserve the right to ask for digital pictures with regards to the issues reported or to ask for the product to be returned to us for inspection.

When organising a remake / replacement of a blind we cannot change any details from the original order, it must be a replacement on a like for like basis. This does not affect your statutory rights.

 

7. Product warranty

Every Blind attracts a 12 month product warranty against manufacturing defects. Certain products in our ranges have longer warranties than this period which will be stated in the product description.

We reserve the right to repair or replace the product and it may be necessary to return the goods to us for inspection prior to a replacement being dispatched.

If any product has been repaired, tampered with or fixed by a third party this voids the product warranty.

This warranty is in addition to your statutory rights.

 

8. Mismeasurement Insurance

Mismeasurement Insurance can be added to your order in the shopping basket. The insurance covers up to five blinds per order and we will replace or remake each blind once, so please ensure the measurements for the replacement/remake blind are correct. Should you need to make a claim you need to notify us within 90 days of delivery of your blinds. If more than five blinds on your order are incorrect, the additional blinds can be remade at the current advertised price less a 15% discount.

If you are placing an order for more than 5 blinds and want to insure them all, please contact our Customer Service team who will be happy to split your order into multiple parts so that insurance can be added in groups of up to five blinds.

Nearly all of our products can be covered by Mismeasurement Insurance with just one exception, we are currently unable to offer Mismeasurement Insurance on our Perfect Fit Shutters.

Full terms and conditions for our Mismeasurement Insurance can be found on the insurance info page by clicking here.

 

9. Grip Fit Roller Blind Product warranty

Here at Order Blinds we take great care in making the best products we can with top quality fabrics and components. We are confident in the quality of our blinds, so in addition to the standard 1 year manufacturer's warranty we are happy to offer another 4 year's cover on parts.

This extended cover is offered free of charge to all of our customers for Grip Fit products.

 

Most parts of your blind are covered under our 5 year guarantee, they are:

• Roller blind mechanics e.g. brackets or mechanism

The following parts are not covered by the extended warranty and so hold a 1 year manufacturer's guarantee:

• Roller blind fabrics

 

We do have a few sensible exclusions and conditions which are:

• Accidental damage
• Normal wear and tear
• Alterations made to the products
• Misuse or mistreatment of the product
• Exposure to the elements
• Normal fading of fabrics and dyes
• Failure to follow measurement or installation instructions
• Failure to follow maintenance guidelines
• Fitting the product in a non domestic environment

We hope you'll agree that we've made these guidelines as plain and simple as we can.
If you have a query or any problem with one of our products please don't hesitate to contact our friendly Customer Service team on 0800 1488229 or 01159 699933.

Some important legal info:

This guarantee is exclusive and in lieu of all other obligations, liabilities or warranties and does not affect the consumer's statutory rights.

In no event will Order Blinds be liable or responsible for accidental or consequential damages to products or for any other direct or indirect loss, expense, cost or fee.

 

10. Secure shopping

You can be assured that Order Blinds have installed the latest technology from Paypal Merchant Services and Sage to ensure the most reliable and secure checkout system available. We do not store your credit or debit card details and use 3^rd party merchant providers to process your payment.

 

11. Privacy policy

Order Blinds Online Ltd do not disclose buyers information to third parties.

 

Cookies are used on this shopping site to keep track of the contents of your shopping cart.

 

Data collected by this site is used to:

1. Take and fulfil customer orders
2. Administer and enhance the site and service
3. Only disclose information to third-parties for goods delivery purposes

After your order has been delivered, we will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future via an opt out link within any marketing email sent.

Trading Address:

Order Blinds Online Ltd
Unit 10

Barbrey Business Park

Orston Lane

Bottesford

NG13 0GY

Company Number: Order Blinds Online Ltd is registered in England and Wales. Our company number is 07106076

VAT registration: Order Blinds Online Ltd is VAT registered. Our VAT number is 142 6169 21.